We now offer free shipping for orders over
PLEASE NOTE OUR ORDER/ENQUIRY REPLY EMAILS CAN SOMETIMES GET FILTERED TO
YOUR JUNK MAIL BOX OR MAY BE BLOCKED AS SPAM SO PLEASE ENSURE YOU PUT OUR EMAIL
ADDRESS ON YOUR TRUSTED LIST BEFORE ORDERING. CHECK SPAM/JUNK IF YOU HAVEN'T
RECEIVED A REPLY IN YOUR NORMAL INBOX.
We ship our products worldwide and all packages are shipped with
utmost discretion. Depending on which products ordered and your location we ship
from Asia or Europe. Due to the time and effort we put into our packing and
shipping we have a VERY high delivery success rate. We also have up to date
inside knowledge as to how and what customs are looking for in packages from
abroad and use this information so that you, the customer, get what you order
everytime. Products are packed and if necessary repacked with utmost care and
precaution, the purpose is to minimize shipment volume and use utmost
discretion. Our organization name or anything else that would imply
pharmaceutical contents of the package are never used in our shipments. The size
of our packages are never larger than what would cause unnecessary suspicion. If
the order is too large to fit one of these packages, the order will
automatically be divided into two or more packages (always included in the
Registered priority airmail
We normally send your order in discreet packages by registered priority airmail
but you can choose your preferred posting method. You or someone will normally
need to sign for your package on arrival. If your local postal carrier is unable
to deliver your package to the shipping address given (because there is no one
there who is able to sign for the registered parcel) you will normally get a
note by the postal carrier of where you can collect it from and you may need to
contact your postal carrier to arrange a pick up time. If you do not contact
your postal carrier (eg USPS in USA) the carrier may send the parcel back to the
country of origin. The parcel will not be returned to us as we do not include a
valid return address (for security reasons). In such cases, the parcel and its
contents will be lost and we will not re ship a second time. If the package is
stopped by your Customs (and you will receive a note from them if they do seize
the package) we shall ship a second time (by registered airmail again) but you
must supply a clean, uncompromised alternate name and address. If the package is
stopped a second time we shall not re ship. We offer re ships for 50% of
original order price and shipping fees - on production of a valid Customs
letter. All registered packages are extremely small and non descript. Any re
shipment would only be offered on production of proof from the customer, that a
package has been lost or seized. An example of proof would be a copy of a notice
issued by a Customs authority. In addition the customer must provide an
alternative (e.g. clean and uncompromised) name and address. We offer re ships
for 50% of the original product price and share shipping fee costs with the
customer - on production of a valid Customs letter.
E.M.S. Courier is the quickest method of delivery, but all orders shipped by
courier must be re packed to a high degree. This is because courier packages are
always inspected before posting and thus the order has to be completely re
packed to ensure 100% success in delivery. We advise that courier is usually
more suited to larger orders the cost $50.
How soon will you receive your goods?
Your order will be shipped normally within 24 hours
after being paid for (usually within 24 hours for Western union/Moneygram payments)
but we try to ship to you as quick as possible every time. Shipping by courier
usually takes 4 to 5 business days. It is unusual for an order to take longer
than this but it sometimes happens. Once the order is sent we have no control
over postal delays, public holidays or any other delays the postal service make
so please dont contact us asking where it is until at least 20 BUSINESS days
have passed. Business days are Mon to Fri only.
In an unlikely event that your order is stopped, you will get a letter from the
customs telling you your order has been seized, it may take a few weeks. Do not
reply to the letter. Instead, scan and email a copy to us and we will re-ship
to another new uncompromised address for 50% of the original cost (HGH products
not included as we will not ship them again) plus you pay 50% of shipping
fees (if your order shipped non registered, any re ship will be registered). If
you wish us to re ship, before we receive sight of a Customs letter, we would
require 100% of the order total to be sent to us again.
Please note: The delivery address you give us on your account
details/order is where it will get posted to....if you make a mistake
and package doesnt get to you then it will not return to us as we give false
return address details for security reasons. We will not reship at a discounted
price in this case and your original order will be lost.
Your order will be packed the way we think is best, this relates to size and
value of the order, so your order may come in more than one packet.
SHIPPING PRICES DEPEND ON METHOD CHOSEN/AMOUNT ORDERED - The standard
price for our discreet packing/handling service plus registered priority airmail
worldwide is $40 for all orders under $500.You may think this is expensive but
we often send orders in 2 discreet packages depending on the order but we still
only charge the standard $40 price. Orders above$ 500 now
receive free discreet packing and shipping. Small test orders are welcome
but we are sorry we are unable to discount the standard packing/shipping rate.
If you require very fast courier service (aprox. 4 to 5 days and more expensive)
then please let us know when ordering.
ALL ORDERS ARE PACKED AND DISPATCHED WITHIN 24 HOURS OF PAYMENT (CLEARED
FUNDS) PLEASE (CHECK YOUR JUNK MAIL AND NORMAL INBOX FOR REPLIES).
Please don't hesitate to contact us if you have
any additional questions, but please dont contact us to ask where your package
is until 20 business days have passed after posting date....our packages very
rarely go missing but can often be slightly late.